53 lines
1.8 KiB
HTML
53 lines
1.8 KiB
HTML
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<p id="refunds">Thank you for shopping at Rowsandall.</p>
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<h3>Digital products</h3>
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<p>Recurring payments are always paid in full for the entire duration of the plan
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and are automatically renewed at the end of the plan. At any time during the duration
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of the plan, you can cancel the recurring payment. </p>
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<p>If you are not 100% satisfied with your purchase, you can get a refund or
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exchange the product for another one.
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</p>
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<p>You can return a product for up to 30 days from the date you purchased it.
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To be eligible for a refund, you need to contact us using the contact information
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below. To improve our service, we ask you to explain how the product did not meet
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your expectations. If your refund is approved, we will initiate a refund to your
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credit card (or original method of payment). You will receive the credit within
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a certain amount of days, depending on your card issuer's policies.
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</p>
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<p>We recommend contacting us for assistance if you experience any issues receiving
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our products.</p>
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<h3>Upgrades and Downgrades, Cancellations</h3>
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<p>
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Upgrades and downgrades between paid plans are effective immediately, but the billing cycle
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is not changed. Upgrades are charged a pro-rated amount for the current billing cycle. Downgrades
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will result in a credit on our accounts, leading to a lower charge at the beginning of the
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subsequent billing cycle.
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</p>
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<p>
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With the exception of an approved refund within 30 days of purchase (see above), we do not
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issue refunds upon cancellation of the plan. If you are eligible for a refund, contact
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us within 30 days of your purchase.
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</p>
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<h3>Contact us</h3>
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<p>If you have any questions about our Returns and Refunds Policy, please contact us:</p>
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<ul>
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<li>
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<p>By email: support@rowsandall.com</p>
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</li>
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</ul>
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